Boonora Network — Merchant Agreement

Version 2026-08-02. Plain English on purpose: you should be able to read this yourself without a lawyer, and know what you are agreeing to.

1. What this is

Boonora runs a shared rewards network. Customers earn Boons at the businesses they visit and can spend them at any participating business, including yours. Boonora is not a bank, does not issue credit, and does not process your card payments. Boons are a promotional loyalty balance, not money.

2. What you agree to do

• Accept Boons from any Boonora member in good standing, at the value in §4, for goods and services you normally sell.
• Award Boons on qualifying sales at the rate you choose (§3).
• Treat Boonora customers no worse than anyone else — same prices, same service, same returns policy. No surcharge for paying with Boons.
• Use the Boonora terminal to record every Boonora transaction as it happens.
• Keep your credentials secure. Tell us within one business day if a device is lost or a member of staff with access leaves.

3. Your earn rate

You choose what percentage of a sale a customer earns back in Boons, and you can change it any time — changes apply to future sales only. You fund the Boons you award; they are your marketing spend and they appear on your statement. Minimum 0%, maximum 20%. At 0% you may still accept Boons, but you will not appear in the network's "earn here" listings.

4. What Boons are worth at your shop

The network standard is 100 Boons = $1.00. You may set a more generous rate to attract members — if you do, you fund the difference. Boonora reimburses the standard $1.00 per 100 Boons redeemed and no more.

5. Fees

• Issuance fee: 1% of the face value of Boons you award, charged when they are awarded. This funds the network your customers are borrowing.
• No monthly fee, no terminal fee, no per-transaction fee for accepting Boons.
• Fees are netted against what Boonora owes you. We give 30 days' written notice before changing any fee.

6. How you get paid

When a customer spends Boons with you, Boonora owes you their cash value at the standard rate. We settle weekly, every Friday, by bank transfer, with a minimum of $25 (below that it rolls forward). Your statement is in the terminal at all times. Dispute a line within 60 days and we will investigate; after 60 days a statement is treated as accepted.

7. The redemption reserve

Boonora holds 100% of the face value of every unspent Boon in a segregated reserve, so the money to honour your customers' balances exists before they spend it. That reserve is not used for operating expenses. You will never be asked to honour a Boon that Boonora cannot pay for.

8. Refunds and mistakes

Refund a sale and the Boons awarded on it are reversed. Boons already spent are not clawed back from the customer — that cost sits with Boonora, not you. A mis-keyed charge can be voided in the terminal the same day. Nothing is ever taken back out of your till.

9. Customer data

• Customer information reached through the terminal is for serving that customer at your business — not for export, sale, or a mailing list.
• You never see another business's customer records, and they never see yours. The network settles between businesses; it does not share customer files.
• Each of us stays responsible for our own compliance with privacy and marketing law (including TCPA and CEMA). You will not use the network to send marketing texts or emails on Boonora's behalf, and Boonora will not send them on yours.
• If you leave, your own customer records remain yours.

10. Suspension

Boonora may suspend your terminal immediately if there is reasonable evidence of fraud, a compromised device, or a risk to members' balances. We will tell you why within one business day and restore access as soon as it is resolved. Suspension does not cancel money already owed to you.

11. Term, and how either of us can leave

Month to month. Either of us may end it on 30 days' written notice, for any reason or none. Boonora may end it immediately for a material breach of §2, §5 or §9.

When you leave — the part people forget:

• You stop awarding Boons from the termination date.
• You keep accepting Boons already held by members for 90 days, so the customers who earned them with you are not stranded. Boonora settles those as normal.
• Final settlement is paid within 30 days of the last accepted Boon.
• Boons earned at your business stay valid elsewhere on the network — your leaving never destroys a customer's balance.

12. If Boonora winds down

We would give 60 days' notice, stop issuing new Boons immediately, and use the §7 reserve to redeem outstanding balances or pay their cash value. Settlement owed to you ranks ahead of any distribution to owners.

13. Liability

Neither of us is liable for indirect or consequential loss. Boonora's total liability in any 12-month period is limited to the fees it charged you in that period, plus any settlement owed. Nothing here limits liability for fraud, or anything that cannot be limited by law.

14. General

Governed by Michigan law. This is the whole agreement between us on this subject; changes must be in writing. Neither of us may assign it without the other's consent, except to a buyer of substantially all of the business. You are an independent business — this does not make either of us the other's agent, partner, employee or franchisee.

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